Responsible Gaming at abc365

At abc365, responsible gaming is not an afterthought — it is a core part of how we operate. We understand that for the vast majority of players across Dhaka, Chittagong, Sylhet, and beyond, online casino games and cricket betting are a form of entertainment. Our commitment is to keep it that way. This page outlines the tools, policies, and support resources that abc365 makes available to every registered player.

Gambling can become harmful when it stops being fun and starts affecting your finances, relationships, or mental wellbeing. Recognising the early signs of problematic gambling — and acting on them — can make a significant difference. abc365 actively encourages all users to engage with the self-assessment resources on this page and to use our protective tools before problems arise, not after.

One of the most effective ways to manage your gambling activity is to set a firm budget in advance. abc365 allows every registered player to establish deposit limits across three time horizons. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours — this protects you from impulsive decisions made during a session.

To activate or adjust your deposit limits, log in to your abc365 account, navigate to Account Settings, and select the Responsible Gaming section. Changes are applied in real time. If you need assistance configuring your limits, our support team is available at [email protected].

Time-Out Feature

If you feel that you need a short break from gambling — perhaps after a losing streak, during a stressful period at work, or simply as a regular wellness practice — abc365's time-out feature allows you to suspend your account for a defined period. Available durations are 24 hours, 48 hours, 7 days, 30 days, and up to 42 days (6 weeks). During a time-out:

• You cannot log in to your abc365 account.
• No deposits will be accepted from your linked payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Pending withdrawals will continue to be processed normally.
• The time-out cannot be cancelled or shortened once activated — this is a deliberate feature, not a limitation.
• You will receive an email confirmation when the time-out begins and when it ends.

Time-out is designed for situations where you want a temporary pause. It is not a substitute for self-exclusion if you feel your gambling is becoming a genuine problem.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure for players who feel that gambling is negatively affecting their life. abc365 offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent exclusion. Key facts about self-exclusion at abc365:

• Self-exclusion is irrevocable for the full duration of the chosen period. You cannot request early reinstatement under any circumstances.
• Your account balance will be returned to you via your registered payment method within 5 business days of the exclusion being activated.
• All marketing communications from abc365 will cease immediately and will not resume for the duration of the exclusion.
• After a minimum 6-month exclusion period has elapsed, you may apply for reinstatement by contacting [email protected]. Reinstatement requires a 7-day cooling-off period and a mandatory responsible gaming review.
• Permanent self-exclusion cannot be reversed under any circumstances.

Problematic gambling can develop gradually and is not always obvious to the person experiencing it. The following warning signs are commonly associated with gambling disorder. If you recognise three or more of these in your own behaviour, we strongly encourage you to contact our support team or activate a self-exclusion.

abc365 is strictly an adult-only platform. Players must be 21 years of age or older to register, deposit, or play on any part of the abc365 platform. We take the following steps to prevent underage access:

• Mandatory date-of-birth collection during registration, verified against government-issued photo ID during the KYC process.
• Automatic account suspension if age verification documents are not provided within 30 days of registration.
• Zero-tolerance policy for any attempt to circumvent age controls. Accounts found to belong to underage users are permanently closed with no exceptions.

If you share a device with younger family members, we strongly recommend using parental control software to prevent access to online gambling platforms. Popular options compatible with Android and iOS devices used widely in Bangladesh include Google Family Link and Apple Screen Time controls.

abc365 also recognises that gambling can disproportionately affect individuals experiencing financial hardship, mental health challenges, or substance dependency. If you believe a friend or family member has a gambling problem, encourage them to speak with our support team or contact a local mental health professional. Compassionate, early intervention makes the greatest difference.

If at any point you feel that gambling is no longer a fun, controlled activity — or if you simply want to talk to someone about your habits — abc365's responsible gaming support team is here to help. Our team operates 24 hours a day, 7 days a week, every day of the year, including Eid, Victory Day (16 December), and Independence Day (26 March).

All responsible gaming enquiries are handled with strict confidentiality. Your account status and personal details will not be shared with any third party unless required by law. Contacting our responsible gaming team does not automatically restrict your account — we will discuss appropriate steps with you and act only on your instructions, unless there is an immediate safeguarding concern.