abc365 Privacy Policy

This Privacy Policy ("Policy") describes how abc365 ("we", "us", "our") collects, processes, stores, and shares personal data relating to users ("you", "your") of the abc365 platform accessible at https://abc365.bio and all associated services (collectively, the "Service"). This Policy has been prepared in accordance with applicable data protection principles and reflects our ongoing commitment to responsible handling of personal information.

By registering an account with abc365, depositing funds, or otherwise using the Service, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the Service immediately and contact our support team to request account closure.

abc365 may update this Policy periodically to reflect changes in our data practices, legal obligations, or operational requirements. Where material changes are made, we will notify you via the email address registered to your account or through a prominent notice displayed on the Platform. Your continued use of the Service following such notification constitutes acceptance of the revised Policy.

1.1 Information You Provide Directly

When you register an account, deposit funds, or contact our support team, abc365 collects personal data that you provide voluntarily. This includes:

• Identity data: Full legal name, date of birth, gender, and national identity number (NID) where required for age and identity verification.
• Contact data: Email address, mobile phone number, and residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial data: Payment method details including mobile banking account numbers (bKash, Nagad, Rocket, Upay) and card information (Visa, Mastercard) as required to process deposits and withdrawals in BDT.
• Verification documents: Copies of government-issued photo ID and proof of address submitted during the KYC process.
• Communications data: Records of correspondence with our customer support team via email or live chat.

1.2 Information Collected Automatically

When you access and use the abc365 platform, we automatically collect certain technical and behavioural data, including:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, session duration, click patterns, search queries within the platform, and features accessed.
• Transaction data: Records of all deposits, withdrawals, wagers placed, game results, bonus claims, and account balance history.
• Location data: Approximate geographic location inferred from your IP address, used exclusively for compliance, fraud prevention, and access restriction purposes.
• Cookie data: Information gathered through cookies and similar tracking technologies as described in Section 6 of this Policy.

1.3 Information from Third Parties

abc365 may receive supplementary personal data from trusted third-party sources to assist with identity verification, fraud detection, and regulatory compliance. Such sources include payment processors (bKash, Nagad, Rocket, Upay, Visa, and Mastercard), identity verification service providers, and publicly available government registers where legally permitted.

abc365 processes your personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with those stated purposes. The table below summarises the primary purposes for which we process personal data and the lawful basis relied upon for each:

Purpose	Lawful Basis
Account registration and management	Performance of contract
Processing deposits and withdrawals	Performance of contract
Age and identity verification (KYC)	Legal obligation
Fraud detection and AML monitoring	Legal obligation / legitimate interest
Customer support and dispute resolution	Performance of contract
Sending transactional notifications	Performance of contract
Sending marketing communications	Consent
Platform analytics and improvement	Legitimate interest
Responsible gaming monitoring	Legal obligation / legitimate interest

Where we rely on consent as the lawful basis for processing — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the legality of any processing carried out prior to withdrawal. You may withdraw consent by updating your communication preferences in your account settings or by contacting our support team at [email protected].

3.1 Service Providers and Partners

abc365 engages carefully selected third-party service providers who assist us in delivering the Service. These parties receive access to your personal data only to the extent strictly necessary to perform their specific function, and they are bound by contractual obligations that prohibit any further processing or disclosure of your data. Categories of third-party service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa network processors, and Mastercard network processors.
• Identity verification and KYC service providers.
• Cloud infrastructure and data hosting providers operating secured server environments.
• Game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who may receive session data necessary to deliver gameplay and calculate results.
• Customer support platform providers who facilitate our live chat and email ticketing systems.
• Analytics providers who help us understand aggregate platform usage patterns using anonymised or pseudonymised data.

3.2 Legal and Regulatory Disclosure

abc365 may disclose personal data to law enforcement agencies, regulatory authorities, tax bodies, or courts of competent jurisdiction where we are required to do so by applicable law, court order, or other legal process. We will, where permitted by law, attempt to notify you of such disclosure in advance.

3.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of the transaction. In such circumstances, we will take reasonable steps to ensure that your data continues to be protected in accordance with this Policy, and we will notify you of any material change in data controller identity.

abc365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, tax, or accounting obligations. In practice, this means:

• Account data is retained for the duration of your active account relationship with abc365 and for a minimum period of five years following account closure, to meet anti-money-laundering record-keeping requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• KYC and identity verification documents are retained for the period mandated by applicable law, typically five years from account closure.
• Customer support records are retained for three years following the resolution of the relevant support interaction.
• Marketing consent records are retained for as long as you hold an active account, or until consent is withdrawn, plus one year thereafter to evidence prior consent.
• Technical and log data is typically retained for 12 months on a rolling basis, unless required for longer in connection with an ongoing investigation or dispute.

On expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that renders re-identification impossible. If you have submitted a deletion request under Section 5.3, we will action that request subject to any overriding retention obligations described above.

As a user of the abc365 platform, you hold a number of rights with respect to your personal data. We are committed to honouring these rights promptly and transparently. Your rights include:

5.1 Right of Access

You have the right to request a copy of all personal data that abc365 holds about you. Upon receipt of a verified access request, we will provide a structured summary of your data within 30 days. There is no charge for a first access request in any 12-month period.

5.2 Right to Rectification

If any personal data held by abc365 is inaccurate or incomplete, you have the right to request that it be corrected or updated. For routine corrections such as email address or phone number updates, you may make changes directly within your account settings. For identity-related corrections, you will be required to provide supporting documentation.

5.3 Right to Erasure

You may request the deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and no other lawful basis for processing applies; (c) you object to processing and abc365 has no overriding legitimate interests; or (d) the data has been unlawfully processed. Please note that deletion requests cannot override our mandatory legal retention obligations described in Section 4.

5.4 Right to Restrict Processing

You may request that abc365 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested, or where processing is unlawful and you prefer restriction over erasure.

5.5 Right to Data Portability

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that abc365 transmit this data directly to another service provider where technically feasible.

5.6 Right to Object

You have the right to object to the processing of your personal data where abc365 relies on legitimate interest as the lawful basis, or where data is processed for direct marketing purposes. Upon receipt of a valid objection to marketing, we will cease all marketing communications immediately.

6.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your preferences and actions over time, distinguish you from other users, and collect information about how you interact with the platform. abc365 uses both first-party cookies (set by abc365 directly) and third-party cookies (set by our trusted service providers).

6.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the Service. These enable core functions such as maintaining your logged-in session, remembering your language preference, and facilitating secure transactions. These cookies cannot be disabled without impairing your ability to use the platform.
• Performance and analytics cookies: Help us understand how users interact with the abc365 platform, which pages are visited most frequently, and where users encounter errors. Data collected via these cookies is aggregated and anonymised.
• Functional cookies: Allow the platform to remember choices you make (such as deposit limits or preferred payment method) to provide a more personalised experience.
• Targeting and marketing cookies: Used, with your consent, to deliver relevant promotional content and measure the effectiveness of our campaigns.

6.3 Managing Cookies

You may manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect your experience on the abc365 platform. Strictly necessary cookies cannot be disabled via browser settings without disrupting core functionality.

abc365 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data at rest, including financial and identity records.
• Strict role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their specific role.
• Regular internal and third-party security audits and penetration testing.
• Multi-factor authentication (MFA) requirements for all internal systems handling personal data.
• Incident response procedures and a documented data breach notification protocol.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, abc365 will notify you without undue delay and will take all reasonable steps to mitigate the impact of the breach. We will also notify the relevant regulatory authority as required by applicable law.

While we employ robust security measures, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your abc365 account password and for logging out of shared devices after each session. If you suspect that your account has been compromised, contact our support team immediately at [email protected].

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which abc365 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

You may reach us by email at [email protected]. Our team is available 24 hours a day, 7 days a week, including during Eid, Durga Puja, and all public holidays in Bangladesh. We aim to acknowledge all privacy enquiries within 2 business days and to provide a full response within 30 days of receipt.